Valeria Nieto
Summary
Native Spanish-speaking, energetic and optimistic woman with knowledge in English on an advance level. Highly motivated and results-oriented professional with a solid background in B2B and startup environment with over 3 years of experience assisting customers in solving complex issues. At 23 years old, I bring a fresh perspective and a proven track record of contributing to successful projects and initiatives within my position. Currently based in Amsterdam, I have gained my skills in collaboration, problem-solving through hands-on experience in different recogninzed companies using SAP, Salesforce and Zendesk.
Overview
4
4
years of professional experience
Work History
GLOBAL OPERATIONS SPECIALIST
Get-E International B.V
02.2023 - Current
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Monitor day-to-day operations.
- Solving major service disruptions.
- Handle customer issues when necessary.
CUSTOMER SERVICE REPRESENTATIVE
Cognizant Technology Solutions
05.2021 - 01.2023
- Customer Support
- SAP Business Software
- Salesforce
- Raise tickets for customers data update
COMMUNITY MANAGER ASSISTANT
Harpper Coffee
02.2020 - 08.2020
- Creative Content Creation
- Marketing Strategies
- Social Media Management
- Solving customer's problems
- Customer Engagement
Education
High School Diploma -
Trener School
Lima, Peru12.2017
Skills
- Multitasking
- Work Under Pressure
- Critical Thinking
- Fast Learner
- Leadership
- Problem solving
- Teamwork
Personal Information
- Monnikenstraat 13G, 1012BP Amsterdam
- Hungarian/Venezuelan
- 08/04/2000
Hard Skills
- Photoshop
- Illustrator
- Premiere Pro
- Lightroom
- Microsoft Excel
- Microsoft Word
- SAP
- Salesforce
- Zendesk
Languages
Spanish
Native language
English
Proficient
C2
Volunteer Experience
Student Volunteer at Hogar
Lima, Peru - 03/2015, 12/2015
- Donating
- Raising funds and awareness,
- Building and painting houses
Timeline
GLOBAL OPERATIONS SPECIALIST
Get-E International B.V
02.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Cognizant Technology Solutions
05.2021 - 01.2023
COMMUNITY MANAGER ASSISTANT
Harpper Coffee
02.2020 - 08.2020
High School Diploma -
Trener School
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