VALERIA PORRAS QUISPE
Lima
Resumen profesional
Professional with experience in customer service, sales, and team leadership. I have over 3 years of experience in service-oriented environments, beginning my career in retail as a Sales Advisor and later progressing to a Bilingual Supervisor role. Experienced in KPI management, coaching and talent development, conflict resolution, and achieving operational goals. Recognized for strong leadership, effective communication, results orientation, and the ability to drive team performance. Currently in my sixth semester of Publicity at Pontificia Universidad Católica del Perú and proficient in English.
Datos destacados
2
2
Languages
3
3
years of professional experience
Experiencia
Operations Supervisor
TELEPERFORMANCE PERÚ
Lima
2023.07 - 2026.03
- Supervised and developed customer service teams, ensuring compliance with quality standards.
- Continuously monitored productivity and performance indicators to ensure targets were met.
- Implemented continuous improvement strategies to optimize individual and team performance.
- Managed operational issues and resolved internal conflicts to maintain efficiency.
- Conducted performance follow-ups through coaching sessions and improvement plans.
- Consistently achieved operational goals established for the account.
- Recognized for contributing to the professional development of supervised employees.
Sales Agent
MELISSA PERÚ
Lima
2022.12 - 2023.05
- Provided personalized assistance to customers by identifying their needs and recommending suitable products.
- Delivered a customer-focused shopping experience aimed at increasing satisfaction and customer loyalty.
- Handled customer inquiries and requests efficiently and professionally.
- Assisted with product organization, restocking, and visual merchandising.
Formación
Publicity -
PONTIFICIA UNIVERSIDAD CATÓLICA DEL PERÚ
Lima2026-06
Enfatiza tus habilidades clave
- Team Leadership
- Customer Service
- KPI Management
- Effective Communication
- Conflict Resolution
- Teamwork
- Results-Oriented
- Performance Management
- Organization & Planning
Languages
Spanish
NATIVE LANGUAGE
English
Advanced
C1
Cronología
Operations Supervisor
TELEPERFORMANCE PERÚ
2023.07 - 2026.03
Sales Agent
MELISSA PERÚ
2022.12 - 2023.05
Publicity -
PONTIFICIA UNIVERSIDAD CATÓLICA DEL PERÚ