Vanessa Bisetti

As a lead interpreter for a high-volume language services contractor, I facilitate rapid and accurate oral interpretation between Spanish and English to ensure limited English speakers successfully access essential services. My interpretation portfolio ranges in crucial public sector contexts, interpreting 911 emergency calls for dispatchers, on-site hospital visits at patients’ bedsides, sensitive case meetings between attorneys and incarcerated Spanish speakers, parent-teacher conferences for local elementary students, financial appointments at national banks and DMV diligences.

• Provide expert Spanish-English and English-Spanish interpretation across medical, legal, governmental, financial, and educational settings to aid critical communication for limited English speakers
• Interpret accurately with 95%+ QA scores during high-pressure situations including 911 calls, medical emergencies, depositions, bank meetings.
• Maintain sharp accuracy when conducting sight translations of key documents like living wills, rights waivers, testing materials converting legal or sector concepts fluidly between languages
• Provide interpretation solutions without delay managing meetings, calls and sessions often lasting 1-8 consecutive hours
• Rapidly grasp industry or field-specific terminology, protocols and norms to inform clear interpretation around key decision points

Fluent in both Spanish and English, I was promoted as a medical interpreter performing for over a year in that position. In that time, I facilitated clear communication for over 1,000 medical institutions between limited English proficient Hispanic patients and their English speaking healthcare providers.

Medical professionals acknowledged my talents and reliability as an interpreter with "team player" recognitions by giving me feedback with high scores. Patients also congratulated me during calls and highlighting my contributions to improving their experiences and quality of treatment.

• Provide professional medical interpretation services between English and Spanish for patients and hospital staff, ensuring clear communication and understanding during medical examinations, procedures, and consultations
• Maintain excellent quality assurance scores consistently over 95% by precisely interpreting doctors' questions, instructions, and patients' responses without omission or embellishment
• Enable efficient diagosis and treatment by facilitating seamless dialogues between limited English proficient patients and English speaking physicians and nurses
• Demonstrate deep understanding of medical terminology in both Spanish and English when interpreting during appointments covering various specialties including cardiology, orthopedics, obstetrics, oncology, and more

Provide dedicated bilingual Spanish and English support for a fast-paced company enabling convenient international money transfers. Manage 150-200 weekly inquiries across multiple platforms to aid Remitly app and web users in sending remittances, tracking payments, updating account details, and overcoming any issues promptly.

With a CSAT score of 4.7 out of 5, I accomplished the customer satisfaction rate by combining empathy, active listening, technical knowledge and conflict resolution skills to calm upset callers, diagnose account errors and guide technical troubleshooting.

• Manage a high volume of inbound calls, live chats, and email inquiries from customers regarding our money transfer services, while maintaining excellent customer satisfaction
• Provide detailed troubleshooting and account support to assist customers in managing their accounts, sending payments, tracking transfers, and more
• Investigate and resolve customer complaints regarding transaction errors, service issues, or account complications
• Guide customers thoroughly on how to utilize the Remitly platform and mobile apps by answering usage questions and informing them about product features
• Build rapport with callers by actively listening and displaying empathy towards frustrations or confusion