Vania Huari Miranda
Summary
Experienced professional in the Hospitality Industry with remarkable performance in Service of Excellence, Reservations, and Sales. Focused on results that exceed revenue expectations. Brilliant team leader capable to motivate and direct the team. Dedicated trainer, truthful in her delivery. Specialist in bringing outstanding results out of scenarios of great difficulty and pressure. High level of problem-solving, and analytical skills. Excelled adaptability to environmental changes. Strong abilities to anticipate market needs and elaborate accurate action plans with a high impact on the proceeds. Proficient in English, Spanish, and Portuguese. Intermediate level of French. Trustworthy, honest, person of integrity. Results-driven individual with a solid track record in delivering quality work. Passionate about continuous learning and professional development.
Overview
22
22
years of professional experience
Work History
Client Relations Executive
Edge Services & Solutions
01.2022 - Current
- Liaison between clients and the in-house medical team.
Group Rooms and Reservations Coordinator
Hilton Lima Miraflores
01.2020 - 03.2020
- Group Rooms Coordinator for all market segments
- Departmental Trainer for the Sales and Reservations team
- Supervision of the Front Office team
- Direction in problem resolution for group and individual reservations
- Leader of the In-House Reservations area
- Continuously endeavors to improve the efficient operation of the department.
- Attendance at Revenue Meetings and implementation of strategies with the Reservations team
Sales Coordinator
Hilton Lima Miraflores
01.2018 - 12.2019
- Assistance to the Sales Direction: Performance analysis of hotel accounts, weekly follow up of the Business Plan, emission of contracts of block and event reservations, final audit
- Reception of business requests (RFPs) and emission of quotes.
- Follow up on the payment plan for all group and event reservations.
- Assistance to the Event and Sales Managers in business closure actions
- Responsible for the analysis report of the business plan and forecast for the weekly Board meeting.
- Complete the required reports for General Management on a required basis.
- Coordination of site inspections for potential clients.
Reservations Agent – Senior
Hilton Lima Miraflores
03.2013 - 12.2019
- Assistance to the Revenue Direction in developing proactive actions to reduce demand dilution
- Conversion of demand into actual room reservations
- Loading and monitoring rates, and inventory for online agencies (OTAs)
- Analysis of the competitive set
- Implementation of business strategies
- Monitoring Front Office activities regarding billing instructions and compliance with hotel credit policies
- Monitor rates and inventory in all the hotel systems
- Solve and report discrepancies to the Revenue Direction
- Loading of rate codes for the property and reporting to the Head Office of Revenue
- Training of the Reservations team in the Revenue Management culture
- Alternate with Revenue Analyst and Group Rooms Coordinator positions, on a required basis
Concierge Attendant
The Westin Lima Hotel & Convention Center
01.2011 - 03.2013
- General assistance to guests for incident-free stays
- SPG Concierge: Ambassador of the Starwood Preferred Guest loyalty program, Starwood Preferred Guest
Internship in Rooms Division
BMW – Baltimore Marriott Waterfront, Maryland, US
01.2008 - 12.2008
- At Your Service / Front Desk / Concierge / Lobby Ambassador / Minibar / Banquets
Rooms Division Associate
JW Marriott Lima Hotel
01.2003 - 12.2008
- Guest Service expert, with coaching roles for At Your Service and Concierge departments
Education
Degree in Audiovisual Communication -
ISCC John Logie Baird
Certification in Soft Skills -
Universidad San Ignacio de Loyola
Value Selling Program -
Hilton Hotels and Resorts
Revenue Management - Hotelero -
Skills
- Organized
- Multitasking capacity
- Results and target-driven
- Emphatic
- Service-focused
- Client management
- Data reporting
- Inventory management
- Reservation systems
- Team collaboration
References
- Freilich Giménez, Leader in Hospitality Revenue Management, Las Catalina Costa Rica, +506 2654 4600
- Angela Ayala, Gerente Cluster de Spa, Intursa,+51 - 201-5000
Online Training
- Design Thinking
- Fundamentals of Digital Marketing
- Digital transformation for employment
Languages
Spanish
First Language
English
Proficient (C2)
C2
Portuguese
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Timeline
Client Relations Executive
Edge Services & Solutions
01.2022 - Current
Group Rooms and Reservations Coordinator
Hilton Lima Miraflores
01.2020 - 03.2020
Sales Coordinator
Hilton Lima Miraflores
01.2018 - 12.2019
Reservations Agent – Senior
Hilton Lima Miraflores
03.2013 - 12.2019
Concierge Attendant
The Westin Lima Hotel & Convention Center
01.2011 - 03.2013
Internship in Rooms Division
BMW – Baltimore Marriott Waterfront, Maryland, US
01.2008 - 12.2008
Rooms Division Associate
JW Marriott Lima Hotel
01.2003 - 12.2008
Degree in Audiovisual Communication -
ISCC John Logie Baird
Certification in Soft Skills -
Universidad San Ignacio de Loyola
Value Selling Program -
Hilton Hotels and Resorts
Revenue Management - Hotelero -
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