Veronica E. Cruz
San Miguel
Summary
To obtain a challenging position that will utilize both my education and experience while providing new opportunities for personal growth as well as allowing me to contribute to the future success of the organization.
Experienced massage therapist with focus on holistic wellness and personalized treatment plans.
Overview
2027
2027
years of professional experience
1
1
year of post-secondary education
Work History
Massage Therapist
Massage Envy / Self-Contractor
Boynton Beach
07.2025 - 05.2026
- Provided therapeutic massage services to enhance client well-being and relaxation.
- Draping using sheets or towels to cover client's body. This technique is to ensure your privacy, maintain modesty, provide warmth, and establish clear professional boundaries. Only the specific body part being actively treated is exposed, while the rest remains securely covered.
- Customized treatment plans based on individual client needs and preferences.
- Managed appointment scheduling to maximize therapist availability and efficiency.
- Utilized various massage techniques, including Swedish and deep tissue methods.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Recommended follow-up visits and additional services to help clients pursue wellness goals.
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Safeguarded client experience, maintaining confidentiality.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Maintained clean and organized work environment, ensuring all equipment and supplies were sanitized according to health standards.
- Adapted pressure and techniques based on client feedback and tolerance levels.
- Cleaned table and space between appointments to protect client health.
- Worked with oils and treatment aids to improve massage experiences.
- Kneaded muscles and soft tissues to help clients release tension and improve physical wellbeing.
Neuroscience Logistics Coord.
Stryker
Fort Lauderdale
01.2024 - 07.2025
- Required to execute functions within ERP/SAP system and demonstrate knowledge of Excel, Word, and Outlook.
- Perform product labeling and packaging, order verification of part.
- Perform shipping and receiving functions, material handling, storage functions, stock picking and assembly of product kits, serial, lot and quantity, inventory cycle counts, forklift operation, and daily housekeeping.
- Inventory quality counts for incoming products and materials.
- Verify shipping documents, checking for shipment damage, product status identification, receipt order data entry, product staging, and inter-departmental communication of product receipt.
- Inspection activities and inventory replenishment.
- Inspect final product to make sure it meets standards and per the work order.
- Surgery Scheduling, appointment reminders, keeping patient records, entering post-surgical data and scheduling surgical equipment.
- Flexibility to work overtime and weekends. Stand and lift up to 50 pounds for duration of shift.
Surgical Coordinator
Zimmer Biomet
Boca Raton
04.2021 - 10.2023
- Performs administrative duties relevant to surgical operations.
- Surgery Scheduling, appointment reminders, keeping patient records, entering post-surgical data on sms and scheduling surgical equipment.
- Receiving and shipping Fed Ex's proposed use of SMS.
- Picking, pulling and packing for next day surgeries.
- Verified and returned incoming implants and instruments from cases the day before.
- Pull month end expired implants from implant totes/shelves to be returned to corporate and fed ex.
- Organizing implants in bins to be sent to hospital for orthopedic surgeons and label.
- Perform product labeling and packaging.
- Ability to work effectively to meet daily and weekly goals in a manner that meets quality and safety expectations.
- Verify shipping documents, checking for shipment damage, product status identification, receipt order data entry, product staging, and inter-departmental communication of product receipt.
- Required to execute functions within SMS system and demonstrate knowledge of Excel, Word, and Outlook.
- Maintain work areas orderly and in safe condition throughout shift.
- Flexibility to work overtime and weekends. Stand and lift up to 50 pounds for duration of shift.
Warehouse Operator/QC Inspector
Allergan
Sunrise
04.2020 - 04.2021
- Responsible for performing an array of duties.
- Receiving and processing incoming stock and materials.
- Picking and filling orders from stock, packing and shipping orders.
- Perform product labeling and packaging, order verification of part.
- Perform shipping and receiving functions, material handling, storage functions, stock picking and assembly of product kits, serial, lot and quantity inventory cycle counts, daily housekeeping.
- Scan kits, products and labels with efficiency and detail.
- Ability to work effectively to meet daily and weekly goals in a manner that meets quality and safety expectations.
- Quality counts for incoming products and materials.
- Verify shipping documents, checking for shipment damage, product status identification, receipt order data entry, product staging and inter-departmental communication of product receipt.
- Inspection activities and inventory replenishment.
- Inspect final product to make sure it meets standards and per the work order.
Warehouse Associate
Amazon
St. Charles
09.2019 - 01.2020
- Responsible for performing an array of duties.
- Receiving and processing incoming stock and materials.
- Picking and filling orders from stock.
- Packing and shipping orders.
- Managing, organizing and retrieving stock.
- Perform product labeling and packaging, order verification of part.
- Quality counts for incoming products and materials.
- Very detailed oriented and daily housekeeping.
Logistics Clerk
Stryker
Fort Lauderdale
03.2019 - 06.2019
- Working in warehouse environment.
- Perform product labeling and packaging, order verification of part.
- Perform shipping and receiving functions, material handling, storage functions, stock picking and assembly of product kits, serial, lot and quantity, inventory cycle counts, forklift operation, and daily housekeeping.
- Ability to work effectively to meet daily and weekly goals in a manner that meets quality and safety expectations.
- Quality counts for incoming products and materials.
- Verify shipping documents, checking for shipment damage, product status identification, receipt order data entry, product staging, and inter-departmental communication of product receipt.
- Inspection activities and inventory replenishment.
- Inspect final product to make sure it meets standards and per the work order.
- Required to execute functions within ERP system and demonstrate knowledge of Excel, Word, and Outlook.
- Maintain work areas orderly and in safe condition throughout shift.
- Flexibility to work overtime and weekends. Stand and lift up to 50 pounds for duration of shift.
Receiving Coordinator
Proponent (formerly Kapco-Global)
Tamarac
03.2017 - 03.2019
- Inventory Replenishment; Quality control.
- Ensuring that products are efficiently received, entered, and prioritized.
- Inspection activities so they can be moved into available stock to fulfill Customer orders and requirements.
- Perform receipt activities and quality counts for incoming products and materials.
- Receipt activities: verification of shipping documentation, checking for shipment damage, product status identification, receipt order data entry, product staging, and inter-departmental communication of product receipt.
- Perform product quantity counts as required to ensure consistency against order information and packing lists.
- Facilitates the prioritization of critical product inspections, runs the daily back log report, and perform other duties as required to ensure the timely and efficient flow of products through the receiving process.
Warehouse Assembler
Fanatics Authentic
Pompano Beach
10.2016 - 01.2017
- Put together/organize shipping orders and deliver to corresponding tables.
- Verify accuracy of orders by matching them with quantities and types.
- Pick, pack & ship product.
- Shipping & Receiving.
- Assembly and Manufacturing.
- Responsible for correlating and fulfilling orders while managing workflow being received.
- Assisting in various duties within the warehouse such as inventory, pulling orders, keeping the warehouse clean, etc.
- Inspecting the final product to make sure it meets standards and per the work order.
Receptionist /Administrative Assistant
Horowitz & Knoch CPA's, P.A.
Deerfield Beach
07.2013 - 04.2015
- Front desk reception; answered and directed calls, took messages.
- Assemble tax returns (business & personal).
- Put together Financial Statements.
- Data entry.
- Bookkeeping; process of accounts receivables/payable.
- Make deposit slips for checks and handle bank deposits.
- Check & distribute mail.
- Prepare invoices and Input accounts receivables in QuickBooks.
- Print and mail client billings.
- Make copies, fax, scan, upkeep printers and file documents as requested.
- Schedule appointments.
- Assist staff and managers as necessary.
- Any general office area organization, scheduling and maintenance.
- Manage and maintain office, inventory and stationary supplies.
Receptionist and Tax Preparer
Wolcott & Associates CPA's, P.A.
Fort Lauderdale
09.2006 - 06.2013
- Front desk reception; answered and directed calls.
- Handle e-mail requests from clients and potential new clients.
- Data entry into various accounting and tax preparation software's.
- Prepare/assist in preparing tax returns for individuals.
- Coordinate meetings and travel itineraries as needed.
- Make online payments for clients.
- Open and distribute mail.
- Make copies, fax, scan, upkeep printers and file documents as requested.
- Prepare FedEx envelopes and Packages as needed and drop off.
- Make office depot orders and make labels on labelsanywhere.com.
- Prepare large mailings for all Florida Aircraft Owners.
- Manage and maintain office, inventory and stationary supplies.
Massage Therapist
Massage Envy/ Self ontractor
Education
Student Practitioner-Clinical Internship - Therapeutic Massage Program
FL College of Natural Health
Pompano Beach, FL 12.2014 - 12.2015
Basic Building Blocks Tax Course -
H & R Block
Pompano Beach, FLHigh School Diploma -
McArthur High School
Hollywood, FLSkills
- Therapeutic Massages
- Lymphatic drainage
- Stress relief massage
- Administrative
- Logistics
- Bi-Lingual
- Verbal Skills
- Written Skills
- Interpersonal Skills
- Typing 55WPM
- Attention to Detail
- Meeting Deadlines
- Organizational Skills
- Professional Appearance
- Customer Service
- Teamwork
- Self-Motivation
- Work Ethic
- Adaptability
- Problem Solving
- Inventory Management
References
- Donald Ottens, Quality Manager, Proponent, 10601 State St., Tamara, FL, 33321, 954-243-1566
- Lisa Sterman, L.M.T., B. Ed., Lead Instructor, Florida College of Natural Health, 2001 West Sample Road, #100, Pompano Beach, FL, 33064, 954-975-6400
- Bobbi Reidy, Controller, Wolcott & Associates, P.A. CPA's, 5525 NE 15th Street, Fort Lauderdale, FL, 33309, 954-763-9363, bobbir@aviation-cpa.net
- Michael Silver, Owner, Warlen & Company, P.A. CPA's, 5220 S University Dr., Davie, FL, 33328, 305-439-6989, msilver@warlencpas.com
- Eric Munoz, Owner, Me & Me Property Solutions, LLC, 7870 NW 15th Ct., Pembroke Pines, FL, 33024, 954-990-3648, Eric.munoz.eng@gmail.com
- Bob Cooper, Owner, Veltri Tennis Center, 9101 NW 2nd St., Plantation, FL, 33324, 954-513-3540
Languages
English, Spanish
First Language
Timeline
Massage Therapist
Massage Envy / Self-Contractor
07.2025 - 05.2026
Neuroscience Logistics Coord.
Stryker
01.2024 - 07.2025
Surgical Coordinator
Zimmer Biomet
04.2021 - 10.2023
Warehouse Operator/QC Inspector
Allergan
04.2020 - 04.2021
Warehouse Associate
Amazon
09.2019 - 01.2020
Logistics Clerk
Stryker
03.2019 - 06.2019
Receiving Coordinator
Proponent (formerly Kapco-Global)
03.2017 - 03.2019
Warehouse Assembler
Fanatics Authentic
10.2016 - 01.2017
Student Practitioner-Clinical Internship - Therapeutic Massage Program
FL College of Natural Health
12.2014 - 12.2015
Receptionist /Administrative Assistant
Horowitz & Knoch CPA's, P.A.
07.2013 - 04.2015
Receptionist and Tax Preparer
Wolcott & Associates CPA's, P.A.
09.2006 - 06.2013
Massage Therapist
Massage Envy/ Self ontractor
Basic Building Blocks Tax Course -
H & R Block
High School Diploma -
McArthur High School