VLADIMIR GOMEZ ORTIZ

• As a bilingual medical interpreter, I played an essential role in facilitating effective communication between patients and health professionals
• My primary responsibility was to accurately interpret crucial medical information in real time, ensuring clear and complete understanding between parties.
• Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
• Followed ethical codes to protect confidentiality of patient medical information.
• Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
• Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.

During my time in this position, I consistently demonstrated high metrics and an impressive percentage of work quality. I began my career as a customer service interpreter, where my dedication and language skills quickly caught the attention of my superiors. Thanks to my ability to maintain an excellent level of interpretation and meet clients needs efficiently, I was promoted to a medical interpreter. Throughout this transition, my commitment to excellence and my passion for linguistic precision never wavered. During my tenure as an interpreter, I handled approximately 40 to 30 interpreting hours per week, ensuring smooth and accurate communication in various medical settings. My track record speaks for itself: every project I've undertaken has been executed with professionalism and excellence. My outstanding experience and talent make me the ideal candidate for any team that values quality and effectiveness in interpretation.

• Bilingual customer service agent for an American company where service was provided through chat, calls and mail electronics.
• Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
• Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
• Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
• Streamlined support processes for increased efficiency and faster response times.
• Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.

• Main warehouse manager for an importer of cell phone parts and manager of distribution between more than 4 strategic points for in-person sales.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.

• Merchandise manager for store assortment for in-person sales and packaging for online sales.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Increased warehouse efficiency by implementing new inventory management systems and procedures.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
• Developed safety programs to protect workers and reduce injuries.