Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Walter Mario Huaman Pizarro

Cusco

Summary

A highly motivated and customer-focused Food and Beverage Attendant with an excellent understanding of hospitality industry standards and tourism. Experienced in providing exceptional service to guests and exceeding expectations.

Overview

7
7
years of professional experience

Work History

F&B Attendant

Costa Toscana
01.2023 - 10.2023
  • Picks up and delivers food and beverage during the service periods from the galley to the dining room.
  • Sets up and cleans the assigned area to guarantee the compliance to the PHS procedures and service standards.
  • During the service brings to the Galley area all the materials for washing, facilitating the process by arranging them according to instructions received and bring back to the waiter stations.
  • Refills buffet lines and beverage stations. Takes care of tools and utensils to provide and guarantee service as er standards if necessary.
  • Minimizes waste of consumables and loss & breakage of endowments, with particular attention to food spoilage.
  • Checks and sets up all the electronic equipment (i.e. printers) for the electronic waiter orders.
  • Is responsible to monitor together with the Waiter the serving time during the sittings.
  • Maintains the areas clean and tidy, including sorting of the garbage when needed.
  • Cleans and organizes Restaurants stores areas according to Company standards.
  • At the end of the service assures that bar checks are delivered on a daily bases to the Administrative department in order to face any eventual complaint during the last day of the cruise.
  • When necessary, performs the position of Waiter in the Restaurant during dinner service as er onboard Management instructions.
  • Maintains a high responsible approach applying social distancing rules also during non-working activities.

F&B Attendant

Costa Venezia
03.2022 - 12.2022
  • Picks up food beverage during the service periods from the galley to the dining room.
  • Sets up and cleans the assigned area to guarantee the compliance to the PHS procedures and service standards.
  • During the service brings to the Galley area all the materials for washing, facilitating the process by arranging them according to instructions received and bring back to the waiter stations.
  • Refills buffet lines and beverage stations. Takes care of tools and utensils to provide and guarantee service as er standards if necessary.
  • Minimizes waste of consumables and loss & breakage of endowments, with particular attention to food spoilage.
  • Checks and sets up all the electronic equipment (i.e. printers) for the electronic waiter orders.
  • Is responsible to monitor together with the Waiter the serving time during the sittings.
  • Maintains the areas clean and tidy, including sorting of the garbage when needed.
  • Cleans and organizes Restaurants stores areas according to Company standards.
  • At the end of the service assures that bar checks are delivered on a daily bases to the Administrative department in order to face any eventual complaint during the last day of the cruise.
  • When necessary, performs the position of Waiter in the Restaurant during dinner service as er onboard Management instructions.
  • Maintains a high responsible approach applying social distancing rules also during non-working activities.

Second Official Tourist Guide

Kusa Trek
01.2019 - 04.2020
  • Built personal relationships with guests to promote positive experiences.
  • Researched information on cusco to provide accurate, detailed tours.
  • Guided groups of up to 16 people on scheduled tours.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.

Travel Agency Operations Area

Sas Travel
03.2017 - 06.2018
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Followed up with customers to increase customer service with travel plans.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.

Education

Technical Professional in Official Tourism Guide -

Private Higher Technological Institute - Antonio L
Cusco, Peru
04.2017

High School Diploma -

Julio Cesar Benavente Diaz
Cusco, Peru
12.2011

Skills

  • Buffet Service
  • Cleaning
  • Customer Service
  • Food Running

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

F&B Attendant

Costa Toscana
01.2023 - 10.2023

F&B Attendant

Costa Venezia
03.2022 - 12.2022

Second Official Tourist Guide

Kusa Trek
01.2019 - 04.2020

Travel Agency Operations Area

Sas Travel
03.2017 - 06.2018

Technical Professional in Official Tourism Guide -

Private Higher Technological Institute - Antonio L

High School Diploma -

Julio Cesar Benavente Diaz
Walter Mario Huaman Pizarro