A highly motivated and customer-focused Food and Beverage Attendant with an excellent understanding of hospitality industry standards and tourism. Experienced in providing exceptional service to guests and exceeding expectations.
Overview
7
7
years of professional experience
Work History
F&B Attendant
Costa Toscana
01.2023 - 10.2023
Picks up and delivers food and beverage during the service periods from the galley to the dining room.
Sets up and cleans the assigned area to guarantee the compliance to the PHS procedures and service standards.
During the service brings to the Galley area all the materials for washing, facilitating the process by arranging them according to instructions received and bring back to the waiter stations.
Refills buffet lines and beverage stations. Takes care of tools and utensils to provide and guarantee service as er standards if necessary.
Minimizes waste of consumables and loss & breakage of endowments, with particular attention to food spoilage.
Checks and sets up all the electronic equipment (i.e. printers) for the electronic waiter orders.
Is responsible to monitor together with the Waiter the serving time during the sittings.
Maintains the areas clean and tidy, including sorting of the garbage when needed.
Cleans and organizes Restaurants stores areas according to Company standards.
At the end of the service assures that bar checks are delivered on a daily bases to the Administrative department in order to face any eventual complaint during the last day of the cruise.
When necessary, performs the position of Waiter in the Restaurant during dinner service as er onboard Management instructions.
Maintains a high responsible approach applying social distancing rules also during non-working activities.
F&B Attendant
Costa Venezia
03.2022 - 12.2022
Picks up food beverage during the service periods from the galley to the dining room.
Sets up and cleans the assigned area to guarantee the compliance to the PHS procedures and service standards.
During the service brings to the Galley area all the materials for washing, facilitating the process by arranging them according to instructions received and bring back to the waiter stations.
Refills buffet lines and beverage stations. Takes care of tools and utensils to provide and guarantee service as er standards if necessary.
Minimizes waste of consumables and loss & breakage of endowments, with particular attention to food spoilage.
Checks and sets up all the electronic equipment (i.e. printers) for the electronic waiter orders.
Is responsible to monitor together with the Waiter the serving time during the sittings.
Maintains the areas clean and tidy, including sorting of the garbage when needed.
Cleans and organizes Restaurants stores areas according to Company standards.
At the end of the service assures that bar checks are delivered on a daily bases to the Administrative department in order to face any eventual complaint during the last day of the cruise.
When necessary, performs the position of Waiter in the Restaurant during dinner service as er onboard Management instructions.
Maintains a high responsible approach applying social distancing rules also during non-working activities.
Second Official Tourist Guide
Kusa Trek
01.2019 - 04.2020
Built personal relationships with guests to promote positive experiences.
Researched information on cusco to provide accurate, detailed tours.
Guided groups of up to 16 people on scheduled tours.
Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Established positive relationships with tour members through fun and engaging conversation.
Checked tour vehicles for cleanliness, safety and functionality.
Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Travel Agency Operations Area
Sas Travel
03.2017 - 06.2018
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Followed up with customers to increase customer service with travel plans.
Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
Helped senior managers make effective decisions based on current and accurate reporting.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Education
Technical Professional in Official Tourism Guide -
Private Higher Technological Institute - Antonio L
Cusco, Peru
04.2017
High School Diploma -
Julio Cesar Benavente Diaz
Cusco, Peru
12.2011
Skills
Buffet Service
Cleaning
Customer Service
Food Running
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
F&B Attendant
Costa Toscana
01.2023 - 10.2023
F&B Attendant
Costa Venezia
03.2022 - 12.2022
Second Official Tourist Guide
Kusa Trek
01.2019 - 04.2020
Travel Agency Operations Area
Sas Travel
03.2017 - 06.2018
Technical Professional in Official Tourism Guide -
Private Higher Technological Institute - Antonio L
High School Diploma -
Julio Cesar Benavente Diaz
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