Walter Mario Huaman Pizarro
Cusco
Summary
A highly motivated and customer-focused Food and Beverage Attendant with an excellent understanding of hospitality industry standards and tourism. Experienced in providing exceptional service to guests and exceeding expectations.
Overview
7
7
years of professional experience
Work History
F&B Attendant
Costa Toscana
01.2023 - 10.2023
- Picks up and delivers food and beverage during the service periods from the galley to the dining room.
- Sets up and cleans the assigned area to guarantee the compliance to the PHS procedures and service standards.
- During the service brings to the Galley area all the materials for washing, facilitating the process by arranging them according to instructions received and bring back to the waiter stations.
- Refills buffet lines and beverage stations. Takes care of tools and utensils to provide and guarantee service as er standards if necessary.
- Minimizes waste of consumables and loss & breakage of endowments, with particular attention to food spoilage.
- Checks and sets up all the electronic equipment (i.e. printers) for the electronic waiter orders.
- Is responsible to monitor together with the Waiter the serving time during the sittings.
- Maintains the areas clean and tidy, including sorting of the garbage when needed.
- Cleans and organizes Restaurants stores areas according to Company standards.
- At the end of the service assures that bar checks are delivered on a daily bases to the Administrative department in order to face any eventual complaint during the last day of the cruise.
- When necessary, performs the position of Waiter in the Restaurant during dinner service as er onboard Management instructions.
- Maintains a high responsible approach applying social distancing rules also during non-working activities.
F&B Attendant
Costa Venezia
03.2022 - 12.2022
- Picks up food beverage during the service periods from the galley to the dining room.
- Sets up and cleans the assigned area to guarantee the compliance to the PHS procedures and service standards.
- During the service brings to the Galley area all the materials for washing, facilitating the process by arranging them according to instructions received and bring back to the waiter stations.
- Refills buffet lines and beverage stations. Takes care of tools and utensils to provide and guarantee service as er standards if necessary.
- Minimizes waste of consumables and loss & breakage of endowments, with particular attention to food spoilage.
- Checks and sets up all the electronic equipment (i.e. printers) for the electronic waiter orders.
- Is responsible to monitor together with the Waiter the serving time during the sittings.
- Maintains the areas clean and tidy, including sorting of the garbage when needed.
- Cleans and organizes Restaurants stores areas according to Company standards.
- At the end of the service assures that bar checks are delivered on a daily bases to the Administrative department in order to face any eventual complaint during the last day of the cruise.
- When necessary, performs the position of Waiter in the Restaurant during dinner service as er onboard Management instructions.
- Maintains a high responsible approach applying social distancing rules also during non-working activities.
Second Official Tourist Guide
Kusa Trek
01.2019 - 04.2020
- Built personal relationships with guests to promote positive experiences.
- Researched information on cusco to provide accurate, detailed tours.
- Guided groups of up to 16 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Checked tour vehicles for cleanliness, safety and functionality.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Travel Agency Operations Area
Sas Travel
03.2017 - 06.2018
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Followed up with customers to increase customer service with travel plans.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Education
Technical Professional in Official Tourism Guide -
Private Higher Technological Institute - Antonio L
Cusco, Peru04.2017
High School Diploma -
Julio Cesar Benavente Diaz
Cusco, Peru12.2011
Skills
- Buffet Service
- Cleaning
- Customer Service
- Food Running
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
F&B Attendant
Costa Toscana
01.2023 - 10.2023
F&B Attendant
Costa Venezia
03.2022 - 12.2022
Second Official Tourist Guide
Kusa Trek
01.2019 - 04.2020
Travel Agency Operations Area
Sas Travel
03.2017 - 06.2018
Technical Professional in Official Tourism Guide -
Private Higher Technological Institute - Antonio L
High School Diploma -
Julio Cesar Benavente Diaz
Similar Profiles
RONALD MAS FASANANDORONALD MAS FASANANDO
Commis De Cuisine at M/V COSTA TOSCANACommis De Cuisine at M/V COSTA TOSCANA
JAVIERA ANDREA THAM RODRIGUEZJAVIERA ANDREA THAM RODRIGUEZ
Server & Bartender at Toscana DivinoServer & Bartender at Toscana Divino
Cora HuskeyCora Huskey
Hostess at Spa Toscana - Peppermill CasinoHostess at Spa Toscana - Peppermill Casino