Wilhelm Antezana
Santiago de Surco
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Chipotle Mexican Grill - Silverthorne
12.2023 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Food and Beverage Assistant
Vail Resort
12.2022 - 03.2023
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Cashier
Mountain Vibe Stores
12.2022 - 03.2023
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
Food and Beverage Assistant
The Maggie Restaurant
01.2022 - 03.2022
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Restaurant Team Member
RESTAURANTE EL ARIZAL
12.2019 - 02.2020
- Supervision of various areas.
- Cashier and purchasing manager.
- In charge of the various payments of the restaurant.
- Provide monthly sales and expense details.
Cafeteria Worker
CAFE VINILOS
01.2018 - 03.2018
- Assist in the preparation of various beverages.
- Taking the order and taking it to the corresponding table.
- Openings and closings.
- Keeping the areas used clean and tidy.
Restaurant Waiter
Restaurante EL ARIZAL
12.2016 - 03.2017
- Take the order and bring it to the table.
- Maintain clean and orderly areas.
- Assisting in other areas when needed.
Front Desk Receptionist
Hotel El Arizal
12.2015 - 03.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
Bachelor of Tourism Studies - Tourism And Administration
Universidad Peruana De Ciencias Aplicadas
Skills
- Customer Service
- Patience and composure
- Guest Services
- Customer Assistance
Languages
Español
Inglés
Personal Information
Nationality: Peruana
Timeline
Customer Service Cashier
Chipotle Mexican Grill - Silverthorne
12.2023 - 03.2024
Food and Beverage Assistant
Vail Resort
12.2022 - 03.2023
Cashier
Mountain Vibe Stores
12.2022 - 03.2023
Food and Beverage Assistant
The Maggie Restaurant
01.2022 - 03.2022
Restaurant Team Member
RESTAURANTE EL ARIZAL
12.2019 - 02.2020
Cafeteria Worker
CAFE VINILOS
01.2018 - 03.2018
Restaurant Waiter
Restaurante EL ARIZAL
12.2016 - 03.2017
Front Desk Receptionist
Hotel El Arizal
12.2015 - 03.2016
Bachelor of Tourism Studies - Tourism And Administration
Universidad Peruana De Ciencias Aplicadas