Williams Jesus Zambrano Echegaray
Cusco
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Waiter
Viking Cruise Line
06.2022 - 08.2023
- Provide support for food and beverage services in assigned areas
- Set up and maintain self-service buffet areas, assist with food service and ensure mise-en-place for all areas prior to service
- Serve beverages, maintain service quality standards, and prepare for special events
- Ensure equipment and work areas are clean and well-maintained
- Provide high level of comfort and sales-oriented service to guests.
Restaurant Supervisor
Popular Restaurant
10.2019 - 02.2023
- Supervise staff and distribute tasks to maintain the standard of service.
- Coordinate the reservations of the day to plan to cover the solutions of the
diners. - Know the composition of all the dishes on the menu.
- Monitor the Assembly, disassembly and cleaning of the hall.
- Management of service personnel (schedules, presentation, entrances, exits.)
- Responsible for reports and daily reports.
- Maintain communication between kitchen and living room.
- Supervise closing tasks.
- Monthly participation in the count of operating assets and inventories.
Assistant Waiter
Norwegian Cruise Line, Norwegian
11.2018 - 07.2019
- Provide general assistance to waiters in the service of foods and beverages to passengers in restaurants and dining rooms aboard the cruise ship
- Ability to identify and solve problems with other employees and passengers in an appropriate way
- Greet and farewell to all the clients at the restaurant, Assist the waiter and guest in all their needs
- Serve all the meals and drinks and clean it out and help your coworkers whenever their need
- Pick up and clean all the materials that are at laundry and storage
Waiter
Belmond Sanctuary lodge Hotel
08.2016 - 02.2016
- Do the mice and place , verified you have available resources and be settled in the right place before the restaurant’s opening
- Greet and farewell to all the clients at the restaurant, Assist the guest in all their needs
- Serve all the meals and drinks and clean it out and help your coworkers whenever their need
- Pick up and clean all the materials that are at laundry and storage.
Head Waiter
Limo Peruvian Cuisine &Pisco bar , Cusco Restaurants Group
03.2014 - 01.2016
- Supervise and prepare the work plan of the personnel in charge in the restaurant
- Relieve and manage resources requirements
- Inform and coordinate with your work teamster special requirements of important clients ,large groups and etc
- Manage and solve the problems and complains that arise in any of the areas in charge
- Inventories control and check the paloteos .
Waiter
Incanto Ristorante , Cusco Restaurants Group
05.2013 - 02.2014
- Do the mice and place , verified you have available resources and be settled in the right place before the restaurant’s opening
- Greet and farewell to all the clients at the restaurant, Assist the guest in all their needs
- Serve all the meals and drinks and clean it out and help your coworkers whenever their need
- Pick up and clean all the materials that are at laundry and storage.
Head waiter
Toto’s House Restaurant
08.2011 - 01.2013
- Supervise and prepare the work plan of the personnel in charge in the restaurant
- Relieve and manage resources requirements
- Inform and coordinate with your work teamster special requirements of important clients ,large groups and etc
- Manage and solve the problems and complains that arise in any of the areas in charge
- Inventories control
- Do the mice and place , verified you have available resources and be settled in the right place before the restaurant’s opening
- Greet and farewell to all the clients at the restaurant, Assist the clients in all their needs
- Serve all the meals and drinks and clean it out and help your coworkers whenever their need
- Pick up and clean all the materials that are at laundry and storage.
Waiter – Head Waiter
Hatuchay Tower Machupicchu Hotel
10.2009 - 08.2011
- Supervise and prepare the work plan of the personnel in charge in the restaurant
- Relieve and manage resources requirements
- Inform and coordinate with your work teamster special requirements of important clients ,large groups and etc
- Manage and solve the problems and complains that arise in any of the areas in charge
- Inventories control
- Do the mice and place , verified you have available resources and be settled in the right place before the restaurant’s opening
- Greet and farewell to all the client at the restaurant, Assist the guest in all their needs
- Serve all the meals and drinks and clean it out and help your coworkers whenever their need
- Pick up and clean all the materials that are at laundry and storage.
Waiter
Tupananchis Restaurant, lounge
06.2008 - 08.2009
- Do the mice and place , verified you have available resources and be settled in the right place before the restaurant’s opening
- Greet and farewell to all the clients at the restaurant, Assist the guest in all their needs
- Serve all the meals and drinks and clean it out and help your coworkers whenever their need
- Pick up and clean all the materials that are at laundry and storage.
Waiter
Toto’s House Restaurant Machupicchu
05.2007 - 05.2008
- Do the mice and place , verified you have available resources and be settled in the right place before the restaurant’s opening
- Greet and farewell to all the clients at the restaurant, Assist the guest in all their needs
- Serve all the meals and drinks and clean it out and help your coworkers whenever their need
- Pick up and clean all the materials that are at laundry and storage
Waiter
Hanaqpacha Inn Hotel Machupicchu , Cusco
01.2006 - 04.2007
- Do the mice and place , verified you have available resources and be settled in the right place before the restaurant’s opening
- Greet and farewell to all the clients at the restaurant, Assist the clients in all their needs
- Serve all the meals and drinks and clean it out and help your coworkers whenever their need
- Pick up and clean all the materials that are at laundry and storage.
Education
Hospitality
Maximo Nivel Language Center
Cusco, Peru04.2013
Hotel Management
Technological Superior Institute Tupac Amaru
Cusco, Peru12.2005
Skills
- Leadership
- Kindness
- Charisma
- Commitment
- Communication
- Punctuality
- Customer Support
- Team management
- Personnel management
Certification
- Universidad Nacional Agraria la Molina feb 2022
"BPM, POE, POES, PLAN HACCP - IMPLEMENTACION y AUDITORIA"
- Universdad Peruana de Ciencias Aplicadas UPC feb 2022
Aplicacion de la Inteligencia Emocional en el Escenario
Laboral Actual"
- Universdad Peruana de Ciencias Aplicadas UPC feb 2022 "Formacion de Equipos Lideres y Empoderamiento"
- Horeca Formacion Profesional feb 2022 "Gestion de Atencion al Cliente para Hoteles y Restaurantes"
- Universidad Continental feb 2002
"Microsoft Office Profesional"
Hobbies
Travel, Photography, Listen music and Sports
Accomplishments
Norma Barreto
RESTAURANTE POPULAR, Lima
+51986606566
Michael Leitao
BELMOND SACTUARY LODGE, Machupicchu
+51972174513
Gustavo Roda
CUSCO RESTAURANTS, CUSCO
+51990333510
Additional Information
Mr Christian Coronado Echegaray/Brother
Years Known: All Life
Phone: +51987308903
Address: Agustin Gamarra S/N Anta-Cusco
Mrs Doris Echegaray Florez/ Mother
Years Known: All Life
Phone: +51981348539
Address: Agustin Gamarra S/N Anta-Cusco
Timeline
Assistant Waiter
Viking Cruise Line
06.2022 - 08.2023
Restaurant Supervisor
Popular Restaurant
10.2019 - 02.2023
Assistant Waiter
Norwegian Cruise Line, Norwegian
11.2018 - 07.2019
Waiter
Belmond Sanctuary lodge Hotel
08.2016 - 02.2016
Head Waiter
Limo Peruvian Cuisine &Pisco bar , Cusco Restaurants Group
03.2014 - 01.2016
Waiter
Incanto Ristorante , Cusco Restaurants Group
05.2013 - 02.2014
Head waiter
Toto’s House Restaurant
08.2011 - 01.2013
Waiter – Head Waiter
Hatuchay Tower Machupicchu Hotel
10.2009 - 08.2011
Waiter
Tupananchis Restaurant, lounge
06.2008 - 08.2009
Waiter
Toto’s House Restaurant Machupicchu
05.2007 - 05.2008
Waiter
Hanaqpacha Inn Hotel Machupicchu , Cusco
01.2006 - 04.2007
Hospitality
Maximo Nivel Language Center
Hotel Management
Technological Superior Institute Tupac Amaru
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