WINNY ALISSON DÁVILA JIMENEZ

- In charge of developing the training framework and training plan for the digital advisor.

- Facilitator in digital workshops, on-site training, and onboarding for digital banking.

- Oversaw content management and analyzed organic traffic for BBVA app's public landing page.

- Design the communication plan for the network of offices through a mailbox, newsletters, and mailing.

- Implementation of internal campaigns for the promotion of new features of the app.

- Validation and alignment of messages to ensure the image of the app and digital channels, providing key information for campaigns and strategic communications.

- Coordinate the execution of activations, events, and participation in fairs to enhance and address digital topics.

- Provide support in cases of errors and incidents in coordination with the first line of the contact center and digital support, as well as the deployment of new features and updates for the app.

- Execution of plans to increase the digitalization of customers and the migration of operations from the counter to alternative channels.

- Extraction and analysis of data to design initiatives, establish goals, and monitor transactionality in offices.

- Communicated the progress and improvements of the digital channel during working groups and committees.

- Implemented actionable plans based on store reviews and ratings.

- Crafted client journey frameworks.

- Developed monthly dashboards for performance tracking.

- Designed educational resources for online platforms.

- Visits to offices for gathering information and feedback.

- Coordinated with the marketing team to validate promotional expenses of Honda dealers across Peru.

- Control and optimization of the budget for marketing and sales campaigns.

- Financial analysis and automation of administrative processes.

- Weekly payment schedule for suppliers, services, and third parties.

- Generated weekly reports on accounts payable and receivable, cash flow, and bank reconciliation..

- Coordinated administrative tasks for onboarding new hires.

- Search and negotiation of suppliers for the various requirements of the client.

- Provide support to the Regional Management of Administration and Finance/Operations Management.

- Coordination with Country Managers from the South American offices for the update and preparation of productivity reports and weekly and monthly indicators for the region.

- Negotiation with suppliers, request for quotes, corporate credit, and preparation of purchase orders.

- Monitor the productivity indicators and SLA of the process.

- Elaboration and updating of indicators in the management of times according to the regulations established by the BCR.

- Prepare reports on the cash management of the network of offices.

- Análisis de la desviación en el comportamiento del flujo de efectivo en oficinas respecto a presuntas falsificaciones, billetes deteriorados, y ATMs.

-Provided operational support to office network regarding insurance matters.