Xiomara Belen Chira Ledesma
Summary
Experienced Customer Service Representative in English and Spanish languages. Professional employee dedicated to providing excellent service to current and new customers. and with a little experience in sales . Willing to provide Interpretation services when is necessary and totally capable to continue developing my skills in that service ( Interpretation ) .Comfortable working in fast-paced environment attending to customer service needs including incoming calls, processes questions, processes of the operations, answer emails , issue resolution and order processing. I love teamwork and develop my abilities in every task that I have , that helped me to be multitasking in different situations.
Overview
3
3
years of professional experience
Work History
Bilingual Agent - Interpretation Services
Teleperformance
01.2023 - 10.2023
- Enhanced customer satisfaction by addressing inquiries in both English and Spanish languages
- Bilingual Interpretation and customer service by calls .
- Provided bilingual ( Interpretation ) information about the status of the orders .
- Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
- Prepared complete and accurate notes in requested language.
- Assisted customers with Spanish- English language inquiries in a timely and professional manner.
- Develop the due process of the corresponding operations.
- Responded to customer calls and emails to answer questions about processes and services,providing help.
Bilingual Agent Tech Support -Interpretation Skill
Teleperformance
11.2023 - 01.2024
- Provided tech support to guest
- Streamlined communication for clients by providing accurate interpretation services during calls.
- Increased customer satisfaction by providing timely and accurate information on products and services.
- Streamlined communication between clients and company departments, improving overall efficiency.
General Collaborator
Crismetal
12.2021 - 12.2022
- Responsible for helping in the process of making the pieces ( buckles)
- Pieces which go through different processes before being ready
Sales Promoter
Vision Gerencial
07.2021 - 07.2021
- Identified interest in customers by explaining products and services and initiating conversations.
- Recommended specific product options to meet customer needs.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Maintained inventory by organizing and cleaning stockroom.
Store Manager
Carnivoro
02.2021 - 03.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Compliance with customer service standards.
Education
English Education
ICPNA
Lima ,Peru06.2024
High School Diploma -
Cruz Saco
Lima ,Peru 12.2018
Skills
- Processing Policies
- Telephone calls
- Customer Experience
- Resolving Complaints
- Spanish Interpreting
- Customer Satisfaction
- Call Center Operations
- Customer Communication
- Answering Emails
- Performance Goals
- Multitasking skills
Timeline
Bilingual Agent Tech Support -Interpretation Skill
Teleperformance
11.2023 - 01.2024
Bilingual Agent - Interpretation Services
Teleperformance
01.2023 - 10.2023
General Collaborator
Crismetal
12.2021 - 12.2022
Sales Promoter
Vision Gerencial
07.2021 - 07.2021
Store Manager
Carnivoro
02.2021 - 03.2021
English Education
ICPNA
High School Diploma -
Cruz Saco
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