Yanina Zumaeta
Pueblo Libre. Lima
Summary
Dynamic Senior Process Analyst with a proven track record at Indra, enhancing workflows and driving business growth through critical thinking and process improvement strategies. Excelled in implementing solutions that reduced issue recurrence by significant margins with expertise in process mapping and root cause analysis. Demonstrated leadership in standardizing business processes, optimizing productivity and improving customer experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Process Analyst
Indra
09.2010 - Current
- Identified and resolved process issues to drive optimal workflow and business growth.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Determined and recommended methods to implement improvement opportunities.
- Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
- Performed root-cause analysis on recurring issues, developing long-term solutions that reduced occurrence rates significantly.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Led initiatives to standardize business processes across departments, fostering consistency and reducing errors.
Education
Qualified - Project Management
San Ignacio De Loyola
CERTIFIED -
SCRUM MASTER
Bachelor of Science - Economics
SAN MARCOS NATIONAL UNIVERSITY
12.1997
Skills
- Critical thinking abilities
- Continuous Improvement Mindset
- Process improvement strategies
- Agile Methodologies Knowledge
- Process flows
- Presentations
- Process Improvement
- Process Mapping
- Process Analysis
- Microsoft Excel
- Project Management
- Root Cause Analysis
Certification
- SCRUM MASTER
- Certified Senior Process Analyst, INDRA - 2010 to the present
Languages
Spanish
Native language
English
Advanced
C1
Japanese
Intermediate
B1
Timeline
Senior Process Analyst
Indra
09.2010 - Current
Qualified - Project Management
San Ignacio De Loyola
CERTIFIED -
SCRUM MASTER
Bachelor of Science - Economics
SAN MARCOS NATIONAL UNIVERSITY