Yesabella Noeli Suarez Delgado
Cusco
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Hotel Receptionist
Casa Andina Hotels
Cusco, Peru
06.2023 - Current
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Assisted guests with directions and transportation arrangements when needed.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Ensured that the front desk was adequately stocked with supplies throughout the day.
- Handled cash transactions accurately while adhering to established accounting procedures.
- Informed housekeeping staff of any special requests made by guests.
- Upgraded rooms for VIP customers as requested.
- Responded to emergency situations in a timely manner.
- Coordinated with housekeeping staff to ensure cleanliness of guest rooms.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to inquiries and room requests made online, by phone and via email.
Assistant Hotel Manager
Milhouse Hostels
Cusco, Peru
05.2019 - 06.2020
- Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
- Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
- Ensured all staff members had appropriate training and development opportunities.
- Organized promotional events to increase brand recognition and attract new customers.
- Prepared reports on occupancy levels, revenue projections, staffing needs.
- Provided guidance and direction to subordinates while ensuring adherence to company policies and procedures.
- Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
- Conducted regular inspections of all public areas within the hotel premises.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Handled guest complaints and offered complimentary services for hardship cases.
- Input and confirmed reservations for guests.
Receptionist Manager
Milhouse Hostels
Cusco, Peru
05.2017 - 05.2019
- Greeted and directed all visitors, clients, and customers in a professional manner.
- Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
- Coordinated travel arrangements for personnel as needed.
- Compiled reports on reception activities such as call volumes and visitor traffic.
- Monitored the front desk area to ensure it was kept clean and organized at all times.
- Assisted with onboarding new employees by providing orientation materials and answering questions about policies and procedures.
- Responded to customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.
- Performed data entry tasks related to customer information into computer databases for record keeping purposes.
- Collaborated with other departments regarding special projects or events that required reception assistance.
- Trained new employees on proper operating procedures.
- Prepared weekly schedules for receptionists on duty.
Hotel Receptionist
Milhouse Hostels
Cusco, Peru
05.2015 - 01.2017
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Assisted guests with directions and transportation arrangements when needed.
- Ensured that the front desk was adequately stocked with supplies throughout the day.
- Handled cash transactions accurately while adhering to established accounting procedures.
- Upgraded rooms for VIP customers as requested.
- Responded to emergency situations in a timely manner.
- Coordinated with housekeeping staff to ensure cleanliness of guest rooms.
Travel Agent Assistant
Algomas Travel
Cusco, Peru
10.2011 - 02.2015
- Assisted customers with travel inquiries and reservations, including flights, hotels and transportation.
- Provided detailed information on various destinations, attractions and activities to clients.
- Worked with vendors to ensure competitive pricing for airfare, hotel accommodations, rental cars, tours and other services.
- Processed payments from customers using a variety of payment methods such as cash, check or credit cards.
- Researched new destinations for potential clients based on their interests and budget requirements.
- Compiled customer feedback surveys to monitor customer satisfaction levels regarding services provided.
- Prepared itineraries in accordance with customer preferences and advised them of any changes or adjustments needed.
- Created customized vacation packages that included airfare, hotel stays, car rentals, sightseeing tours and more.
- Responded promptly to customer emails and phone calls regarding bookings or special requests.
- Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
Education
Bachelor of Arts - Tourism
San Antonio Abad National University
Cusco01.2011
Skills
- Office Organization
- Front Office Management
- Administrative Support
- Guest Relations
- Staff Training
- Computer Skills
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Korean
Elementary (A2)
A2
Timeline
Hotel Receptionist
Casa Andina Hotels
06.2023 - Current
Assistant Hotel Manager
Milhouse Hostels
05.2019 - 06.2020
Receptionist Manager
Milhouse Hostels
05.2017 - 05.2019
Hotel Receptionist
Milhouse Hostels
05.2015 - 01.2017
Travel Agent Assistant
Algomas Travel
10.2011 - 02.2015
Bachelor of Arts - Tourism
San Antonio Abad National University
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