Alan Joseph
Charlottetown
Summary
Compassionate and dedicated Personal Support Worker with over 3 years of experience providing high-quality care to seniors in a home and facility setting. Skilled in assisting with daily living activities, mobility support, and health monitoring. Certified in Emergency First Aid with CPR-B and Safe Food Handling. Committed to ensuring the well-being and comfort of residents while maintaining a safe and clean environment. Open to taking on any tasks required to enhance resident care and support team operations..
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
10.2024 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Exercised composure under pressure and in escalated customer service scenarios.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
Personal Support Worker
All Seniors Care
10.2023 - 09.2024
- Assist residents with daily living activities, including bathing, dressing, grooming, and toileting.
- Provide mobility support and assist with transfers using appropriate lifting techniques and equipment.
- Monitor and report changes in residents' physical and mental health to nursing staff.
- Prepare and serve meals while accommodating dietary restrictions and preferences.
- Assist with medication reminders under the supervision of healthcare professionals.
- Maintain a clean, safe, and comfortable environment for residents.
- Offer emotional support and companionship to enhance residents' well-being.
- Follow infection control and safety procedures to ensure a healthy living space.
- Collaborate with healthcare teams to develop and implement care plans.
- Document care provided and report incidents as required.
Personal Support Worker
St John of God - Home of Hospitality
06.2021 - 08.2023
- Assisted seniors with daily personal hygiene, dressing, and mobility to promote independence and dignity.
- Helped residents move safely within the facility, including transfers from beds, wheelchairs, and other assistive devices.
- Observed and documented changes in residents’ health, behavior, and overall well-being for timely intervention.
- Assisted with meal service, ensuring proper nutrition and hydration while accommodating individual dietary needs.
- Provided emotional support by engaging residents in meaningful conversations and social activities.
- Maintained a sanitary and hazard-free living space by following proper infection control and safety procedures.
Education
Business Analysis -
Fanshawe College
04.2024
MBA - Finance
St, Berchmans College
05.2021
B.COM - Finance & Taxation
St. Dominics College
03.2019
Skills
- Personal Care Assistance
- Mobility Support
- Health Monitoring
- Meal Assistance
- Emotional Support & Companionship
- Infection Control & Safety
- Medication Assistance
- Communication & Teamwork
- Problem-Solving & Adaptability
- Record Keeping & Documentation
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hobbies and Interests
- Gym Workouts
- Playing Badminton
- Cycling
- Driving
- Fashion and Style
REFERENCES
References available on request
Timeline
Shift Manager
McDonald's Restaurant
10.2024 - Current
Personal Support Worker
All Seniors Care
10.2023 - 09.2024
Personal Support Worker
St John of God - Home of Hospitality
06.2021 - 08.2023
MBA - Finance
St, Berchmans College
B.COM - Finance & Taxation
St. Dominics College
Business Analysis -
Fanshawe College
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