FIORELLA STEPHANIE DELGADO ALEJOS
Lima
Summary
Dynamic Business Support Analyst with a proven track record at Edgeuno, excelling in process optimization and team collaboration. Enhanced operational efficiency through meticulous data management and effective communication. Adept at utilizing Microsoft Office to create impactful reports, driving significant improvements in sales support and stakeholder engagement.
Overview
10
10
years of professional experience
Work History
Business Support Analyst
Edgeuno
Lima
01.2024 - 01.2025
- Support the sales team's data needs through meticulous record maintenance.
- Preserve accuracy and security of organizational data.
- Collaborated with sales team in administrative tasks within sales processing tool.
- Provided support in managing quotes and processing approvals.
- Designed and organized various professional documents, including reports and presentations.
- Coordinate with colleagues to develop well-crafted resources for both internal and external stakeholders.
- Facilitated smooth communication between departments.
- Enhance interaction efficiency between organizational stakeholders.
- Supplied thorough administrative aid to designated sales and operational excellence departments.
Back Office After-Sales
Fiberlux
Lima
03.2023 - 12.2023
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Kept meticulous records using both manual filing systems and digital databases, guaranteeing easy access to essential documents when needed.
- Streamlined back-office processes for increased efficiency, implementing new software solutions and organizational methods.
- Provided exceptional customer service to internal stakeholders, fostering positive relationships across departments.
- Participated in regular team meetings to discuss progress, share updates, and address any challenges or concerns impacting back-office operations.
Customer Service Representative
Teleperformance
Lima
05.2022 - 02.2023
- Maintained customer engagement through direct and friendly communication.
- Maintained strict confidentiality while managing sensitive customer information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Ecommerce Commercial Advisor
Nexus Technology
Lima
04.2021 - 05.2022
- Managed client registrations for e-commerce platforms.
- Supervised the entry of projects and sales via the E-commerce channel.
- Checked and confirmed details of client orders.
- Handled customer questions effectively via multiple digital channels.
- Delivered strategic advice for optimized buying decisions.
- Provide technical advice regarding products or projects to close the sale, in coordination with the Product Manager.
- Tracked abandoned carts and executed closings following established guidelines.
- Analyzed consumer requirements to enhance online sales performance.
- Collaborated with Product Managers and Line Managers to secure offers.
- Assisted in developing effective pricing models for market competitiveness.
- Maintained stock for frequently purchased goods.
- Consolidate weekly information on E-commerce sales and queries answered.
- Identified improvement opportunities for existing procedures.
- Achieved all target KPIs within the designated area.
Feasibility Analyst
Telnetcom
Lima
07.2020 - 03.2021
- Verify resources and equipment in Claro base stations.
- Ensure accuracy of fiber optic routing through Nig platform validation.
- Responded promptly to emails and requests for corporate sales support.
- Upload equipment quotes and other necessary documents to the system.
- Focused on both straightforward and intricate projects across various corporate sectors.
- Tracked project progress to ensure timely completion.
Inside Sales Executive
Entel Perú
Lima
11.2019 - 04.2020
- Remotely generate fixed communication needs on non-clients and Entel clients of the SME sector in the Southern region.
- Contracting mobile and/or landline services for the southern region by sending annexes
- Telephone contracts and monitoring of delivery of the services contracted by the client.
- Negotiate with clients, taking advantage of each interaction, which allows increasing the account.
- Established relationships with new partners.
- Created and executed strategic plans to maximize sales growth.
Feasibility Analyst
Telnetcom
Lima
11.2018 - 09.2019
- Verify resources and equipment in Claro base stations.
- Ensure accuracy of fiber optic routing through Nig platform validation.
- Responded promptly to emails and requests for corporate sales support.
- Upload equipment quotes and other necessary documents to the system.
- Focused on both straightforward and intricate projects across various corporate sectors.
- Tracked project progress to ensure timely completion.
Supervisor of Operations
MDY
Lima
12.2016 - 10.2018
- Enhanced response time for corporate fixed services from 24 hours to 4 hours by selecting a dedicated team.
- BO Sales Supervisor: Supervise the efforts of 16 advisors in a backoffice, which enters corporate sales of Claro's fixed and mobile services in a period of no more than 4 hours, validate absences, delays, medical breaks and vacations; provide feedback to reduce operational errors of advisors, hold pre- and post-shift meetings to inform about new processes.
- Enhanced work atmosphere for advisors and focus groups by introducing reinforcements.
- Handled employee conflicts promptly and professionally, ensuring workplace harmony.
- Business Administrative Back Office: Post-sales attention by email to companies that had a Business Landline service, the procedures carried out were plan changes, activation of additional services, sending of receipts.
- Invoices, memberships and service cancellations.
- Telephone assistance for home clients; Technical discards were made for the repair of telephone, internet and cable, otherwise it could not be solved by phone, a scheduling for a technical visit was made.
Insurance Claims Analyst
Legall
Lima
03.2015 - 11.2016
- Processed details including event defenses, damage costs with deductibles, affected individuals, police documentation.
- Identified inconsistencies in evidence and made appropriate recommendations for further investigation.
- Synthesized data into comprehensive quarterly written reports for management.
Customer Service Representative
Allus Contact Center
Lima
09.2014 - 03.2015
- Maintained high customer satisfaction standards to meet or exceed targets.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Electronic Engineering
Universidad Tecnológica Del Perú
Lima01-2027
CCNA -
CIBERTEC
11.2020
English C1
ICPNA
12.2014
Skills
- team collaboration
- Problem-solving
- Process optimization
- Operational reporting
- customer service
- communication skills
- Microsoft office
Skills
Timeline
Business Support Analyst
Edgeuno
01.2024 - 01.2025
Back Office After-Sales
Fiberlux
03.2023 - 12.2023
Customer Service Representative
Teleperformance
05.2022 - 02.2023
Ecommerce Commercial Advisor
Nexus Technology
04.2021 - 05.2022
Feasibility Analyst
Telnetcom
07.2020 - 03.2021
Inside Sales Executive
Entel Perú
11.2019 - 04.2020
Feasibility Analyst
Telnetcom
11.2018 - 09.2019
Supervisor of Operations
MDY
12.2016 - 10.2018
Insurance Claims Analyst
Legall
03.2015 - 11.2016
Customer Service Representative
Allus Contact Center
09.2014 - 03.2015
Electronic Engineering
Universidad Tecnológica Del Perú
CCNA -
CIBERTEC
English C1
ICPNA
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