Gabriel Lopez Andia
Lima,ARE
Summary
Experienced Spanish medical interpreter proficient in accurately translating complex medical terminology for clear communication between healthcare providers and Spanish-speaking patients. Skilled in maintaining confidentiality, adhering to professional ethics, and fostering trust to facilitate optimal healthcare outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
OPI Over the Phone Interpreter
Bilingual S.A.C
05.2023 - 02.2024
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Mentor
Teleperformance
02.2022 - 02.2023
- Helped new hires to accommodate into the operations environment by helping then with questions or doubts about any type of procedure.
- Was in charge of the development and growth of our Q4 agents by constantly listening to their calls in order to identify behaviors in order to do a follow up coaching sessions with the agent.
- Spending the majority of my time as floor support so I can help and correct any behavior on a live call.
Customer Service Representative
Teleperformance
10.2021 - 01.2022
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Cristo Salvador
Lima, Peru12.2017
Skills
- Excellent Communication Skills
- Bilingual in Spanish and English
- Leadership
- Decision Making
- Teamwork
- Creativity
- Ability to Work Under Pressure
- Flexible
- Efficient
Certification
- Advance English level C1.
- Proficient in both English and Spanish.
Timeline
OPI Over the Phone Interpreter
Bilingual S.A.C
05.2023 - 02.2024
Mentor
Teleperformance
02.2022 - 02.2023
Customer Service Representative
Teleperformance
10.2021 - 01.2022
High School Diploma -
Cristo Salvador
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