Michael Morales
Callao
Summary
Detail-oriented and highly skilled Translator with over 15 years of experience in translating a wide variety of documents and media from English, French, and Portuguese to Spanish and vice versa. Proficient in delivering accurate, contextually appropriate, and culturally sensitive translations for industries including legal, medical, technical, and marketing. Proven track record of meeting tight deadlines and maintaining high-quality standards. Excellent written and verbal communication skills with a strong understanding of grammar, syntax, and idiomatic expressions in both languages. Excellent problem-solving and communication skills, with a proven track record of resolving complex issues promptly and effectively.
Overview
16
16
years of professional experience
Work History
Senior Translator
Instituto del Mar del Perú (Peruvian Marine Research Institute)
04.2018 - Current
- Translated scientific reports and bulletins with a 99% accuracy rate
- Collaborated with cross-functional teams to ensure translations meet scientific standards
- Contributed to achieving the indexing of Imarpe's publications in Latindex, resulting in approximately 2 million people accessing the publications during 2023.
Customer Service Representative
InStat
08.2021 - 01.2023
- Handled a high volume of Emails addressing various customer concerns about the platform including billing issues, updates, and technical problems
- Collaborated with development teams to report issues and suggest improvements based on user feedback
- Excelled in the usage of Sellers CRM system
- Performed a demo in French for Quebec universities, obtaining a contract valued at 36,000 CAD.
Research Officer
ASR Consultores S.A.C.
05.2015 - 09.2017
- Conducted investigations into suspicious individuals and entities in Spanish, English, and Portuguese as requested by our client, LexisNexis
- Updated profiles based on the Spanish, English, Portuguese, and French news queues
- Achieved a 90% accuracy rate in the requested investigations.
Operations Assistant
Portmar S.A.C.
03.2011 - 07.2016
- Improved communication between Portmar's staff and the vessel's crew, thus optimizing the service
- Prepared reports on the operation's status identifying areas for improvement
- Impacted the volume and speed of operations, achieving a 30% increase.
Customer Support Agent
MDY Contact Center Peru
01.2009 - 12.2010
- Handled a high volume of calls from clients experiencing technical and billing issues
- Provided timely and effective support to users of Claro Telecom, ensuring high customer satisfaction
- Good command of the SIAC CMR system.
Education
Bachelor of Arts - Translation
ISTP Headway College
Lima, Peru12.2010
Skills
- Research and analysis
- Cross-cultural understanding
- Multilingual Communication
- Flexibility and adaptability
- Writing skills
- Stress management
- Planning and organization
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Upper intermediate
B2
French
Advanced
C1
Timeline
Customer Service Representative
InStat
08.2021 - 01.2023
Senior Translator
Instituto del Mar del Perú (Peruvian Marine Research Institute)
04.2018 - Current
Research Officer
ASR Consultores S.A.C.
05.2015 - 09.2017
Operations Assistant
Portmar S.A.C.
03.2011 - 07.2016
Customer Support Agent
MDY Contact Center Peru
01.2009 - 12.2010
Bachelor of Arts - Translation
ISTP Headway College
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