Mikjail Garboza
CELTA English Teacher
Lima
Summary
I'm an English teaching methodology student and enthusiast. I have experience in Customer Service, Financial User assistance & Document/Manual translations. I have the FCE (First Certificate in English) & the CAE (Certificate in Advanced English), both given by Cambridge Assessment, from the University of Cambridge, following in accordance to the CEFR (Common European Framework of Reference). I've also recently achieved CELTA (Certificate in Teaching English to Speakers of Other Languages), which represents a Level 5 Qualification Foundation Degree or HND (Higher National Diploma) in the U.K.
I'm constantly looking for new opportunities to perfect my own method in English teaching and even go beyond by seeking instances to broad my world-view and acquire new perspectives from different experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist & Trainer
Teleperformance | GetYourGuide Campaign
Lima
07.2022 - 03.2023
- Booking-Related problem solutions (Payment issues, Refunds, Complaints, Booking Relates Questions, Pre-Booking Assistance, etc.)
- Mediation between Activity Providers & Customers.
- Product related training for New Hires (GetYourGuide brand introduction and product understanding under a Customer Service scope).
English Teacher
CEIP - Centro de Idiomas del Perú | CENDIA - Ecuador
Lima
04.2020 - 06.2022
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared and implemented lesson plans covering required course topics.
- Prepared comprehensive English curriculum for multiple classes.
- International Exam Student preparation. (FCE, CAE, IELTS, APTIS, etc.)
- Teaching specialization for young adults and seniors.
Administrative Assistant
El Otro Rincón SAC
Lima
04.2018 - 09.2019
- Logistics: Input Control of raw material (Meat, vegetables, etc.) for kitchen to client consumerism.
- Treasury: Supplier payments.
- Accounting: Control and invoicing of checks.
Collections Specialist
Hy Cite Corporation
Buenos Aires
09.2017 - 12.2017
- Customer Service under financial scope: Interest rates, Financial Advice/Strategies to reach payment.
- AGRESSO system expertise.
- Payment negotiation strategies.
- Structured report of debtor's situation.
- Broad understanding of American-Argentinian financial system.
Freelance English to Spanish Translator
Top Consulting Group - PERU
Lima
01.2016 - 07.2017
- Spanish to English translation of invoice issuing software (SAP) manual.
- Spanish to English translation of banking system manuals.
Education
DipHE | CELTA - English Teaching To Speakers of Other Languages
International House
Mexico 11.2022 - 02.2023
Skills
Adaptability
Drama, Historic & Fiction Writing
From a young age, I've always had a keen liking to writing. Beginning with simple short stories that I could do at the time, to a passion to write as my imagination lead the words to become the worlds I desired. It is something I consider intimate as I believe that writing can give window to a one's persona. It is my dream to one day become a best-selling author.
Timeline
DipHE | CELTA - English Teaching To Speakers of Other Languages
International House
11.2022 - 02.2023
Customer Service Specialist & Trainer
Teleperformance | GetYourGuide Campaign
07.2022 - 03.2023
English Teacher
CEIP - Centro de Idiomas del Perú | CENDIA - Ecuador
04.2020 - 06.2022
Administrative Assistant
El Otro Rincón SAC
04.2018 - 09.2019
Collections Specialist
Hy Cite Corporation
09.2017 - 12.2017
Freelance English to Spanish Translator
Top Consulting Group - PERU
01.2016 - 07.2017
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