Hi, I’m
STEFANNY SANTOS
Trujillo,SAM
Summary
Dynamic HR professional with proven expertise in employee relations and Microsoft Office, honed at AMERICA MOVIL PERU S.A.C. Excelled in boosting staff retention and engagement through strategic onboarding and development programs. Demonstrated leadership in interdepartmental coordination and performance evaluation, significantly enhancing workplace productivity and morale. Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
12
years of professional experience
3
Languages
Work History
America Movil Peru S.A.C., Trujillo, Peru
Human Resources Coordinator
2017.06 - Current (7 years & 3 months)
Job overview
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Coordinated and administered employee health insurance.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Improved employee retention with targeted professional development opportunities.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
- Administered internal surveys to evaluate employee satisfaction.
- Coordinated employee performance evaluation.
- Worked with 76 leaders to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Coordinated technical training and personal development classes for 509 employees.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Supervised the analysis of Human Resources management indicators and report preparation for 8 management departments.
Gases Del Pacifico S.A.C.
Human Resources Assistant
2015.03 - 2017.05 (2 years & 2 months)
Job overview
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Coordinated employee training programs to improve productivity and performance.
- Participated in recruitment and selection process for new hires.
- Created job descriptions on boards for vacant jobs.
- Monitored and analyzed employee satisfaction survey results.
- Converted employee status from temporary to permanent.
Alicorp S.A.C., Trujillo, Peru
Human Resources Intern
2014.04 - 2015.03 (11 months)
Job overview
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
• Developed strong written and verbal communication skills.
• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
• Maintained relationships with personnel using strong collaboration and teamwork skills.
• Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress. - Worked with HR team to coordinate company events.
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
- Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
- Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
- Maintained up-to-date knowledge of employment law changes affecting company policies through ongoing professional development opportunities.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Inverdesa S.A.C., Trujillo, Peru
Administrative Assistant
2012.06 - 2013.03 (9 months)
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Pontifical Catholic University of Peru , Lima, Peru
MBA from Strategic Business Administration
10.2023
North Private University , Trujillo, Peru
Bachelor of Arts from Psychologist
05.2015
University Overview
- Degree Awarded with Honors for being the first place in the order of merit.
Human Resources Managment , Trujillo, Peru
Diploma from Management of Human Potential Development
03.2015
University Overview
- Degree Awarded with Honors for being first in the order of merit.
Skills
- Maintains confidentiality
- Employee Relations
- Microsoft Office
- Performance Evaluation
- Negotiation
- Interdepartmental Coordination
- Problem-Solving
- Staff recruiting and retention
- Onboarding, Training, and Development
- Coaching and Mentoring
- Leadership Development
Languages
Spanish
Native language
English
Upper intermediate
B2
Portuguese
Intermediate
B1
Accomplishments
- Coordinated an orientation program for over 4000 employees.
- Collaborated with team of 8 in the development of Regional Squads.
Software
Microsoft Office
Success Factors
SAP
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Human Resources Coordinator
America Movil Peru S.A.C.
2017.06 - Current (7 years & 3 months)
Human Resources Assistant
Gases Del Pacifico S.A.C.
2015.03 - 2017.05 (2 years & 2 months)
Human Resources Intern
Alicorp S.A.C.
2014.04 - 2015.03 (11 months)
Administrative Assistant
Inverdesa S.A.C.
2012.06 - 2013.03 (9 months)
Pontifical Catholic University of Peru
MBA from Strategic Business Administration
North Private University
Bachelor of Arts from Psychologist
Human Resources Managment
Diploma from Management of Human Potential Development
Similar Profiles
JESUS FERNANDEZ HUARCAYAJESUS FERNANDEZ HUARCAYA
Analyst NOC - PRONATEL Access Network at INDRA PERUAnalyst NOC - PRONATEL Access Network at INDRA PERU
Roberto PerezRoberto Perez
RF Engineer at America Movil Peru SACRF Engineer at America Movil Peru SAC
Silvia Molina SánchezSilvia Molina Sánchez
Coordinadora De Publicidad Residencial at AMERICA MOVIL- CLARO PERUCoordinadora De Publicidad Residencial at AMERICA MOVIL- CLARO PERU