ANA LIZBETH HILARIO GALVAN
Lima
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
6
6
years of professional experience
Work History
After-Sales Administrative Assistant
Honda Del Perú
08.2023 - 01.2025
- Company Overview: Major Japanese automobile company
- Coordination between supplier and dealer for order fulfillment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Support to guarantee order attention (creation of orders in SAP, stock visualization, creation of codes, price modification)
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Making credit notes and monitoring until billing.
- Making Solped for payment to suppliers.
- Dealer Line of Credit Daily Review.
- Supervision of cases entered into the Contact Center for Queries and Claims.
Administrative Coordinator
Minimarket Ana
04.2019 - 01.2025
- Plan and implement the sales actions necessary to achieve planned objectives.
- Monitor and control store stock.
- Organize the most appropriate physical distribution of products for the store.
- Daily control of the store's image.
Administrator
DIVEIMPORT S.A
01.2023 - 07.2023
- Company Overview: Representative of the Divemotor brand dedicated to the sale of motor vehicles in Peru.
- Entry of payments deposited by clients.
- Pre-assignment of vehicles, corroborating client information: signing of proformas, initial payment, identity document in SAP system, Sid tree.
- Sending documents to the bank: letter of characteristics, leasing advance letter, registration forms.
- Billing of units, corroborating location, availability, payment.
- Issuance of credit notes as the case may be.
- Entry of requests for refund of balance in favor.
- Creation and sending of registration documents for the client's signatures and starting the drive license plate process.
- Monitoring of observations made by the AAP.
- Support with the issuance of delivery documents.
- Reports requested by management.
Administrative Assistant
Post Venta Honda Del Perú
09.2022 - 12.2022
- Coordination between supplier and dealer for order fulfillment.
- Support to guarantee the delivery of orders (order creation in SAP, stock visualization, code creation, price modification).
- Making credit notes and monitoring until billing.
- Making Solpeds for payment to suppliers.
Administrative Assistant
Alese SAC
04.2022 - 06.2022
- Company Overview: Brand dealer: Kia, MG, Peugeot, Chery, Chevrolet
- Entering orders into the system.
- Invoicing of advances, credit notes, receipts.
- Entry and confirmation of client payments (advances).
- Processing of license plates and cards (documents for each client).
- Authorize the vehicle equipment process.
Administrator
Maxco S.A
06.2021 - 03.2022
- Company Overview: PMP HOLDING group company dedicated to marketing products and construction solutions in the Drywall system for the construction and remodeling of Industries.
- Systematic support for field sellers.
- Receiving quotes and creating orders in the SAP system.
- Price adjustment and stock review (if not available, coordinate with the warehouse area).
- Creation of Bonuses for delivery as appropriate.
- Review of prices and margins.
- Payment compensation request to proceed with billing.
- Coordination with the Programming area for delivery of orders to the different areas of Lima, according to Micro Zone.
- Tracking the delivery of the order and pending support for any request.
- Preparation of Credit Notes for total return of merchandise for payments for materials that could not be shipped and coordinate money refunds.
- End of month delivery reports.
- Coordination with the different areas for the management of the process.
Administrative Assistant
Almacenes Santa Clara
07.2020 - 01.2021
- Company Overview: Dealer of the Isuzu, Chevrolet, Kia brands and representatives of the Hidromek (Heavy Machinery), Denyo and Isuzu Motors brands.
- Billing, Credit Notes, Advances, Returns.
- Preparation of reports requested by management.
- Preparation of Bonds and Solped.
- Various administrative matters required by management.
Trainee
Mitsui Automotriz S.A
10.2019 - 04.2020
- Company Overview: The largest dealership of the Toyota brand in Peru, which offers a complete chain of products and services, within the automotive sector.
- Coordination and support to sellers throughout the administrative process until the delivery of the vehicle.
- Coordinate returns either by issuing checks account deposits, which are requested and tracked.
- Issue forms for guarantee letter requests for the sales process.
- Update in Excel of complete client data and client data processing sheet signed with the client's authorization.
- Confirmation of the bank deposit with finances and tracking of the card and plates
Education
Diploma - Specialization in Agribusiness
Universidad Nacional Agraria La Molina
Lima, Perú11.2019
Diploma - Excel Empresarial (Nivel Avanzado)
Universidad Nacional De Ingeniería (UNI)
Lima, Perú08.2018
Bachelors Degree - Business Management
Universidad Nacional Agraria La Molina
Lima, Perú07.2018
No Degree - Inglés (Ingles Avanzado)
Institución Cultural Peruano Británica
Lima, Perú11.2017
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Customer relations
- Invoice processing
- Documentation and reporting
- Coordination
- Writing reports
Sports, Reading
Since I was a child I have been influenced by sports and reading in my family, that is why I have grown up practicing and enjoying it.
Timeline
After-Sales Administrative Assistant
Honda Del Perú
08.2023 - 01.2025
Administrator
DIVEIMPORT S.A
01.2023 - 07.2023
Administrative Assistant
Post Venta Honda Del Perú
09.2022 - 12.2022
Administrative Assistant
Alese SAC
04.2022 - 06.2022
Administrator
Maxco S.A
06.2021 - 03.2022
Administrative Assistant
Almacenes Santa Clara
07.2020 - 01.2021
Trainee
Mitsui Automotriz S.A
10.2019 - 04.2020
Administrative Coordinator
Minimarket Ana
04.2019 - 01.2025
Diploma - Specialization in Agribusiness
Universidad Nacional Agraria La Molina
Diploma - Excel Empresarial (Nivel Avanzado)
Universidad Nacional De Ingeniería (UNI)
Bachelors Degree - Business Management
Universidad Nacional Agraria La Molina
No Degree - Inglés (Ingles Avanzado)
Institución Cultural Peruano Británica
Similar Profiles
Michael MoralesMichael Morales
Senior Translator at Instituto del Mar del Perú (Peruvian Marine Research Institute)Senior Translator at Instituto del Mar del Perú (Peruvian Marine Research Institute)
Lucia OrtizLucia Ortiz
Financial Inclusion Intern at Yape - Banco De Crédito Del PerúFinancial Inclusion Intern at Yape - Banco De Crédito Del Perú
Yeslin Pardave BravoYeslin Pardave Bravo
Systems Engineer at Poder Judicial del PerúSystems Engineer at Poder Judicial del Perú